Assistant Housekeeping Manager – Hotel News ME

  • Assist in supervising housekeeping/laundry operations
  • Adhere to departmental budgets through effective inventory and cost controls and well-managed schedules
  • Support departmental targets and objectives, work schedules, budgets, policies and procedures
  • Ensure consistent high standards of operation in all areas of housekeeping and laundry as identified by Hotel Brand Standards
  • Perform routine inspections of all housekeeping areas and report any issues to the Executive Housekeeper
  • Implement, effectively, all housekeeping policies and procedures, including health, safety and security
  • Monitor the appearance, standards and performance of all members of the housekeeping team with an emphasis on training and teamwork
  • Ensure team members have up-to-date knowledge of all room categories and amenities
  • Assist the Executive Housekeeper in maintaining good communication and working relationships in all areas of the hotel and with external guests and vendors
  • Ensure staffing levels cover business demands
  • Provide ongoing training to support the Executive Housekeeper
  • Ensure the conduct of communication meetings
  • Manage staff performance issues in accordance with company policies and procedures
  • Support team management, training and development
  • Deputize in the absence of the executive housekeeper
  • Provide excellent customer service
  • Assist other departments as needed

What are we looking for?

A Hilton Brands Assistant Executive Housekeeper always works on behalf of our guests and works with other team members. To fulfill this role successfully, you must maintain the following attitudes, behaviors, skills and values:

  • Housekeeping/laundry experience in the hospitality/leisure/retail industry as a manager or supervisor
  • A high school diploma or equivalent
  • High business awareness and cost control capabilities
  • Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
  • Excellent leadership, interpersonal and communication skills
  • Committed to providing high levels of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Knowledge of the workplace, health, safety and hygiene is essential
  • Strong communication skills
  • A passion for delivering exceptional levels of customer service

It would be advantageous in this position if you demonstrated the following abilities and distinctions:

  • Familiar with property management systems
  • Experience in managing a department and a profit and loss account
  • High level of computer skills