Hosting & Business Services
Level 1 : – £19,578 per year (prorated)
Fixed term – Part time
Contract duration: varied
Contract hours per week: 15
Closing Date: 01-Sept-2022, 06:59:00
Job Family: Estates and Information Infrastructure Services
Departmentyou: Domains and facilities, accommodation and commercial services
Responsible for: Supervisor of housekeeping and cleaning services
To note: 1st year
Wage scale: £19,578 (prorated)
Type of Contract : CDD (see below for dates)
Working methods: Part-time (listed position)
- CDD (30 weeks)
- 1 x 6 hours per week (2 days from 7); mandatory from October 1, 2022 to March 31, 2023.
- CDD (52 weeks)
- 1 x 15 hours per week (5 days a week); mandatory from August 1, 2022 to March 31, 2023.
Reward and Benefits
To support the implementation of the University’s human resources strategy to attract, retain and reward the best, we offer a fantastic range of rewards and benefits to our staff, including:
- 27 days of annual leave, plus 4 usual days and 8 public holidays (pro rata temporis) and possibility of purchasing additional leave
- Automatic membership in a pension plan
- Corporate and local discounts
- Discounted wellness resources and health benefits
- Healthy discounts on sports and activities at Maiden Castle Health and Activity Center
- Rewards and Recognition Programs
- Personal and professional development
- And much more, with more information available here.
The department and the purpose of the role
The Estates and Facilities Branch provides a number of essential services to Durham University and is responsible for the management, maintenance and development of the infrastructure and real estate fabric of the various campuses, including:
- maintain and regularly review a maintenance program that takes into account the short, medium and long-term needs of all University buildings and grounds;
- implement the works identified and financed under the various maintenance programs and operate a system to meet day-to-day needs, including the provision of after-hours emergency service;
- provide a professional and technical service to the University for the design, construction and supply of new buildings and adaptation works to existing buildings;
- identify and record space usage and advise on ways to increase space usage;
- property and asset management;
- the acquisition and disposal of assets related to the built environment;
- procurement and management of utilities and services;
- provide postal, delivery and security arrangements and advice to the University; and
- provide a wide range of customer-oriented services, including: contract management; manage relationships with domains and facilities; housekeeping and cleaning, business resilience, event management; reception assistance service; college retail; business support; health and security; and management information.
The Housekeeping and Cleaning Services Assistant will provide a range of cleaning/housekeeping services on University premises, including cleaning and maintenance of facilities, offices and common areas, used by students, University employees and commercial customers.
- Perform a defined set of tasks or procedures within a team to provide responsive service to stakeholders.
- Perhaps indirect and/or direct service with stakeholders.
- Follow instructions from line manager or supervisor to identify what and how to perform a limited set of tasks or processes.
- As instructions arise, assist team members by stepping in to provide support.
- Learn the correct methods and tasks on the job.
- Learn and follow general health, safety and security procedures in the service area covered by Occupational, Occupational Health and Safety Guidelines.
- Use a range of equipment, tools and resources, digital devices, software and apps as needed.
- Communicate with line managers, supervisors, team members, other staff, students and visitors in person or using electronic tools and applications.
- Assist team members in providing front line service to students, staff or visitors.
- Learn how to deliver physical services to meet regulatory and statutory guidelines and protocols.
- Maintain internal and external physical environments, buildings and services in a safe and secure operating condition.
- Use a range of equipment, tools and resources after certification and supervision to deliver services.
- Assist team members in ensuring safety, security, maintenance and upkeep of systems, buildings, equipment and facilities.
- Ensure own work is performed in accordance with task and environment specific risk assessments.
- Where indicated, wear and use protective equipment and clothing to perform tasks.
- Any other reasonable task.
Role specific requirements
- Adopt and promote a flexible approach to work and be willing to cover absences, with reasonable notice.
- Competent to work under minimal direct supervision with designated local assignments and liaise as necessary with appropriate staff members.
- The role will require a physical manual handling element, which may include lifting and transporting equipment and deliveries.
- Work evenings and weekends, as required by the company.
- Attend all training and refresher courses as required.
Recruitment for this position
In order to be considered for an interview, candidates must be able to demonstrate the essential criteria required for the role in the person description below (including those listed in the “Realizing Your Potential Approach” section) .
In some cases, the recruitment committee may also consider desirable criteria, so we recommend that you prove all the criteria in your application.
Please note that certain criteria will only be considered at the interview stage.
How to register
We prefer to receive applications online.
Please note that by submitting your application, Durham University will process your data. We ask that you take into account the privacy statement of the relevant university https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collection, storage and use of data.
What you need to submit
To apply for any of these roles, complete and submit the online form.
For more information, please contact: Lisa Blundell, [email protected]
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe that our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of underrepresented groups in our workforce, including persons with disabilities, women, and Black, Asian, and minority ethnic communities.
We will notify you of the status of your application at various points in the selection process, via automated emails from our online recruitment system. Please check your spam/junk mail folder periodically to ensure you receive all emails.
Person specification – skills, knowledge, qualifications and experience required
- Good oral and written communication skills
- Basic numeracy and literacy skills
- Evidence of personal development to maintain skills
- Ability to work alone but build positive working relationships and teamwork
- Ability to manage time to meet deadlines
- Ability to follow instructions, written or oral, with precision
- Good attention to detail
- Ability to deal effectively with staff and customers at all levels
- Basic computer skills, including the use of Microsoft Office
- BICS or first aid training
- Previous housekeeping and/or cleaning experience
Realize your potential approach
Provide excellent student services and professional support: provide the best quality service to all of our students, clients and stakeholders. Build genuine, long-term relationships, through daily interactions, to raise service standards and improve their experience.
- Actively listen and understand required routine tasks, clarifying details as necessary.
- Summarize basic information clearly and concisely.
- Engage positively with students, customers and stakeholders.
Accept the change: adapt to unfamiliar situations, changing demands and roles. View change as an opportunity and be receptive to new ideas
- Be open-minded to new ideas and proposals.
- Demonstrate a desire to do things differently.
- Make suggestions for improvement in a positive manner.
Work together: work collaboratively with others to achieve goals. Apply a wide range of interpersonal skills.
- Develop effective working relationships with colleagues.
- Help each other proactively.
- Communicate effectively with everyone.
DBS requirement: Not applicable.